Need help? We try to reply to every email within 48 hours.

Frequently asked questions

How is my reaction time measured?

ReflexX uses the device's frame timestamps to measure the elapsed time between cue and tap. On modern phones this is accurate to roughly ±8ms. We disable display sync limits on iPhone for the most precise timing possible.

Why is my reaction time different on different devices?

Touch latency and display refresh rate vary by phone. A score of 200ms on a 120Hz iPhone is not directly comparable to a 60Hz device. Leaderboards normalize for this, but your personal best is most meaningful on a single device.

Can I appeal a banned account?

Yes — email support@getreflexx.comwith your account email. We'll review and respond within 5 business days.

How do I cancel my subscription?

See Subscription Terms for step-by-step instructions for both iOS and Android.

How do I delete my account?

Visit /delete-account for the deletion process.

I found a bug. Where do I report it?

Email us a short description, your device model, and the app version (Settings → About). Screenshots help.

Support